Where we ship?
We ship to both US and International (we reserved the right to ship to any country, please contact us for confirmation).
Rate
Registered Mail Shipping
Weight Airmail Parcel( US $) up to 100g US$4.00 Each additional 100g(max to 2kg ) US$2.50
Weight Airmail package( US $) up to 1kg US$20.00 Each additional 1kg(max to 30kg ) US$10.00 Each package will be plus US$2.00 handling fee( including parcking fee,custom clearance fee which is charged by China Post office)
In US Dollar.
- Order with amount over US$130.00 cannot be ship by registered mail, please choose express delivery.
- Based on US dollar, for other currency, the rate is based on the current exchange rate to US dollar.
Please see below for details about this shipping method.
Express Delivery:
Weight (Kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 0-0.5 $6.00 $9.00 $18.00 $20.0 $24.00 0.51-1.0 $6.00 $14.00 $25.00 $26.0 $31.00 1.01-1.5 $8.00 $19.00 $32.00 $35.00 $38.00 1.51-2.0 $8.00 $24.00 $38.00 $42.0 $44.00 2.01-2.5 $10.00 $29.00 $42.00 $49.0 $50.00 2.51-3.0 $10.00 $34.00 $48.00 $56.0 $55.00 Zone 1: Hongkong
Zone 2: Singapore,Malaysia, Indonesia, Japan, Taiwan, Korea
Zone 3: Australia,New Zenland
Zone 4: United States,Canada
Zone 5: France,Germany,Denmark,Sweden,Switzerland,United Kingdom,Netherlands,Italy
Based on US dollar, for other currency, the rate is based on the current exchange rate to US dollar.
Please email us if your country is not listed here. Please see below for details about his shipping method.
Shipping Method
Registered International Air Mail
Registered Air Mail have a tracking number and requires a signature to receive the package at the delivery address. If no one is able to sign and receive the package, a notification will be left at the delivery address and customer is required to go to their local post office to pick up their package.
Express Delivery via USPS (EMS)
Express delivery usually takes 4 - 6 business days to deliver (for exact delivery time, please refer to the Delivery Time section below), have a tracking number and requires a signature to receive the package at the delivery address. If no one is able to sign and receive the package, a notification will be left at the delivery address and cutomer is required to go to their local post office to pick up their package.
Delivery Time
We generally take 4 to 6 business days to process order and we usually try our best to ship out by the next business days. Ocassionally certain items are temporary out of stock and are expected to restock within a few days, we might hold the order for a few days. Please note that Shipping time does not include processing time and we mail out the orders from Monday to Friday only.
Air Mail
It generally takes around 10 - 20 business days for the package to delivery (From the time of dispatch). Please refer to the table below for the delivery time of some major country. There is no guarantee that your package will be delivered within 15 business days (However, most of the package does).
Delivery Time of some Major country (air mail)
Country Delivery Time (Business days) Australia 10 - 15 days Belgium 15 - 20 days Canada 10 - 15 days Finland 15 - 20 days France 12 - 15 days Germany 12 - 15 days Greece 12 - 15 days Ireland 12 - 15 days Israel 15 - 25 days Italy 10 - 15 days Japan 10 - 15 days Malaysia 10 - 15 days Netherlands 10 - 15 days New Zealand 15 - 20 days Norway 15 - 20 days Poland 15 - 25 days Portugal 15 - 20 days Puerto Rico 15 - 25 days Singapore 10 - 15 days Spain 15 - 20 days Switzerland 12 - 18 days UK 15 - 25 days USA 10 - 15 days Express Delivery (EMS)
Country Delivery Time (Business Days) Australia 5 - 7 days Belgium 5 - 6 days Canada 5 - 6 days Finland 6 - 7 days France 5 - 6 days Germany 5 - 6 days Greece 5 - 6 days Ireland 5 - 6 days Israel 5 - 6 days Italy 5 - 6 days Japan 4 - 5 days Malaysia 5 - 6 days Netherlands 5 - 6 days New Zealand 5 - 6 days Norway 5 - 6 days Poland 6 - 7 days Portugal 5 - 6 days Puerto Rico 5 - 6 days Singapore 4 - 6 days Spain 5 - 6 days Switzerland 5 - 6 days UK 5 - 6 days USA 4 - 6 days
Customs Declaration
The merchandise is declared as "Gif ".
Customers are responsible for all duties and taxes.
Returns & Exchange
We are dedicated to provide the best products. In case if you want to return your order, please return in their original condition for a full refund, excluding shipping charge. (Please note that we are located in Hong Kong and all returns & exchange have to be send back to our address in China.) We will send the refund only after the returns has been received. Please note that we will not responsible for returns that are lost during shipping. Please send returns in appropriate packing. We recommend sending the returns in bubble mailer to avoid damage in shipping.
Please contact us before you return your order.
Out of stock items
We tries our best to keep our stock information as accurate as possible. In case if you have ordered items that are out of stock and they are exacted to be back within a few days, we will hold your order for a few days. You will have the option to cancel these items & credit your account. If the "out of stock" items is not expected to be back within a few days, we will ship the partial order to you first and send the remaining items to you as soon as they are available.
Not receiving your order
In some rare ocassion, order do not arrived within the time specified. This could be due to customs inspection or simply delivery delays. Customs inspection is random and is usually temporary, please allow at least one week as a grace period. Sometimes due to delivery problem, your package may be kept at the post office due to delivery problems (such as incomplete address etc).Please try to enquire your local post office or customs about you mail.
If your order is sent via registered air mail or express delivery, when no one is able to sign and receive the package during delivery, a notification will be left at your mailbox. Then you have to pick up the package by yourself at your post office. Please ensure that to pickup your mail since usually post office keep mail for 2 weeks.
Please refer to FAQ for information about tracking your order.
Lost package
After the package has been identify as lost (registered air mail need around 2 months), we will refund the whole order excluding shipping.
